BoxTone User Self-Service Module: Empower End Users to Resolve Their Own Mobile Issues with Mobile USS

If you support BlackBerry, iPhone, iPad, Android or Windows Phone smartphones, you see the trouble tickets all the time: the mobile user isn’t getting email and wants to know why, right now. Or a user needs to activate a new device, or reset security password, or lock/wipe their lost device. Resolution typically anywhere from 30-120 minutes, time you simply cannot afford.

The answer? BoxTone’s User Self-Service Software Module with a web-based portal where users go to enroll devices, migrate devices, check real-time status and solve service issues.

User Self-Service via the Web-based BoxTone Portal

Want to enable your BlackBerry smartphone users to check their own real-time status 24 x 7 and resolve their own issues (like mailbox full, or a password reset or dozens of other items) quickly and correctly the first time, without calling you or other service desk or IT admins? Then deploy BoxTone’s User Self-Service Module via the web-based BoxTone Portal.

BoxTone User Self-Service enables the end user to quickly resolve any issue. 

Accessible by users via a standard browser using their current company login credentials, this module deploys quickly with no remote installation or administration requirement, and includes a highly customizable user interface and feature on/off list. All activity is tracked and compiled to form an audit trail. It easily integrates with other user self-service systems and company portals. The portal your users will access can also serve as a vehicle for global messages on BlackBerry system status, planned downtime and other mobility announcements.

When you deploy BoxTone's User Self Service via the web-based BoxTone Portal, everyone wins. Mobile users see faster issue resolution, minimized downtime and a better mobile experience. Your organization sees far less inbound support calls – up to 50 percent less – which means far lower mobile TCO (your boss will love that). And you spend less time on routine mobility tasks (like resetting a password) and more time on issues core to the organization.

Like all BoxTone software, this module can be purchased standalone or with other BoxTone modules for managing, monitoring and supporting your mobile deployment, and is available in packages to meet enterprise and Managed Service Provider (MSP) budgets and needs. Call +1 410-910-3344, email BoxTone Sales or use our Contact Us form for a personal demonstration and price quotation.