BoxTone Mobile Support Management Software: Empowers Help Desk and Mobile Users Themselves to Fix Issues Fast
With more iPhone, iPad, BlackBerry and Android mobile devices connecting to your network every day, the number of mobile user support calls hitting your organization’s help desk is only going to rise.
With BoxTone Mobile Support Management software you can make your level 1 support staff instant mobility management experts, able to solve most calls in 3 minutes or less.
Your organization and your users themselves can support all devices and applications via a single universal mobile management console powered by automation, embedded best practices and patented analytics.
The BoxTone Service Desk delivers help desk instant access to user's device status, the root cause of a problem and provides recommendations for a resolution.
Key BoxTone Mobile Support Management capabilities:
- Intuitive Web-based Service Desk console tuned to Level 1, Level 2 and Level 3 roles and skills
- Intuitive Web-based User Self-Service option tuned to end user with non-technical skills
- Uses windows authentication walled-off from Exchange ActiveSync, BlackBerry Enterprise Server or Good Technology mobility solutions to protect the business
- Instantly shows real-time status of mobile device health, mobile service quality, and enterprise connectivity
- Automatically pulls up user's key mobile device information, including:
- model & phone number
- free memory
- OS version
- home and current carrier
- mail server and mobility server
- active policies
- history of all recent mail flows and events.
- Automatically diagnoses hundreds of issues with root cause, a short description of the issue, 1-click fix-it actions or when required simple step-by-step instructions
- Includes growing list of 1-click fix-it capabilities (via role-based rights) such as:
- activate device
- reset device
- password/passcode reset
- wipe/kill/quarantine the device (assuming security rights are granted)
- remote control of device via best-in-breed LogMeIn Rescue
- Includes 30 day history timeline of service quality, events, errors and configuration change history
- 1-click escalation that includes relevant, auto-generated detail to eliminate rework and lower mean-time-to-resolution
- Integration with third party help desk tools
- Leverages the power of the BoxTone Core Enterprise Server
- Common integrated core across all modules, roles, devices, platforms, and applications
- Scales 60 - 60,000 devices from a single instance
- Scales to > 2million transactions per hour
- Hardened with self-monitoring, auto-heal and auto-maintenance
BoxTone Mobile Support Managements delivers:
- Supercharge your help desk to correctly resolve most inbound calls the first time, typically in 3 minutes or less
- Reduce escalations from Level 1 to Level 2&3 by up to 70-80%
- Keep the VIP mobile users who call your Help Desk far happier
Mobile Support Management is a key component of BoxTone’s industry-standard Enterprise Mobility Management (EMM) platform, which enables stakeholders across your IT organization to :
- Manage full mobile lifecycle through single unified mobile management console '
- Securely control, support & optimize performance across mobile users, devices, platforms & apps
- Simplify through automation tuned to IT roles
- Capitalize on real-time visibility into end-to-end health and performance
- Rapidly mobilize the organization with modular architecture
- Reliably scale thanks to enterprise-grade core
- Leverage extensible architecture that integrates across enterprise systems
- Leverage best coverage for iPhone, iPad, BlackBerry, Android, Windows 7 Phone and other mobile devices and tablets
- Leverage best coverage for iOS 4, ActiveSync, Good Technology, BlackBerry Enterprise Server
With BoxTone's complete EMM software you will:
- Reduce risk & ensure full, on-going device and tablet compliance
- Deliver higher quality of service
- Reduce unplanned downtime by 30-50%
- Ensure 70% faster time to resolution
- Reduce mobile TCO by 30-40%
Want to learn more about BoxTone Mobile Support Management and Enterprise Mobility Management software? Then email us now, use our Contact Us form or call Sales at +1 410-910-3344.
You also have the BoxTone commitment to help you mobilize your business with confidence. BoxTone offers THE ONLY Software Guarantee Program, a 98% customer satisfaction rate and a 98% customer renewal rate.